Refund Policy
Last updated: [07/03/2025]
At Massalia Moto, we are committed to providing quality motorcycles, scooters and spare parts. However, if a problem arises, we apply a refund policy under certain conditions.
1. Reimbursement for the purchase of motorcycles and scooters
No refunds are possible once the sale is finalized.
All sales of motorcycles and scooters are final, after validation and agreement of the buyer.
Before any purchase, the buyer has the possibility to check the condition of the vehicle on site.
Some motorcycles or scooters may be covered by a warranty depending on the condition, specified at the time of sale.
2. Reimbursement for the purchase of spare parts
A refund is possible in the following cases:
2.1 Defective or non-compliant part
If the part received is defective or does not correspond to the order, the customer must make a claim within 7 days of receipt.
The refund request must be sent to massaliamoto@gmail.com, with supporting photos.
After validation, the part must be returned in its original condition (unused, unassembled, with original packaging).
Reimbursement will be made after receipt and verification of the returned part.
2.2 Customer Order Error
If the customer made a mistake when ordering, an exchange may be offered depending on stock availability.
No refunds will be made for an order error if the part has been fitted or used.
3. Reimbursement procedure
Any refund request must be sent by email to massaliamoto@gmail.com with:
The purchase invoice
Photos of the product received (in case of defect)
An explanation of the problem
After studying the request, we will inform the customer of the decision within 5 working days.
The refund will be made by bank transfer or other agreed means within 7 working days after validation of the return.
4. Exceptions and non-refundable cases
Motorcycles and scooters are not refundable after the sale is finalized.
Spare parts already fitted or used cannot be returned or refunded.
No refund is possible in the event of improper installation or misuse of a part.
Items sold on sale or clearance are non-refundable.
5. Contact and assistance
📍 Massalia Moto – 7 Imp. Jean Colombani, Marseille
📞 Phone: 06 52 80 72 29
📧 Email: massaliamoto@gmail.com